Fastest way to get help
In SpendYes, open Settings → Help & feedback. Tell us what you wanted to do and what happened. The report includes the app release, screen, support code and access status so we can investigate it. It does not automatically attach your saved money amounts, receipts or voice notes.
Keep the report ID shown after sending. You can return to Help & feedback to see its status and our reply.
Email support
Email hello@spendyes.app if you cannot open the app or need privacy, purchase or deletion help. Include:
- what you were trying to do and what happened instead;
- the approximate date, time and time zone;
- your device, operating system and SpendYes version;
- the support or purchase reference, if the app or payment provider gave you one.
Smart capture
Receipt, voice and text interpretation can be wrong. Nothing should change your plan until you review and save the result. If capture fails, keep the source in the app and try again, or use manual entry. Tell support the support code rather than emailing the original receipt unless we specifically ask for a redacted copy.
Access and purchases
Your saved plan remains available if smart-capture access expires. For a web purchase, open Settings → Manage purchase to check or stop renewal. For an Apple or Google purchase, manage it with the same store account used to buy it. Do not pay again while a completed purchase is still confirming; send the purchase reference to support.
Refunds depend on the payment channel and applicable law. Ask us about a web purchase. Apple and Google handle refunds for purchases made through their stores unless they direct you back to us.
Account and data
You can export your plan or permanently delete your account from Settings. Deleting a plan, deleting an account, uninstalling the app and cancelling a subscription are different actions. The account-deletion page explains each one and what limited records may remain.
About the daily number
SpendYes is a planning tool. It does not hold money, connect to your bank or replace professional financial advice. Check important amounts, currencies and dates before relying on them.